Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandon Natzke

Brandon Natzke

March 13, 2025

5  out of  5
rating by Brandon Natzke
"The customer service by Denise was excellent! She helped me get my policy changed over quickly and accurately!"
We responded:
"Brandon, I am so happy to hear that Denise provided you with excellent customer service and made the policy change process easy for you. Thank you so much for your review, we appreciate it! - Jay"
Profile photo of Kenisha Mixon

Kenisha Mixon

February 11, 2025

5  out of  5
rating by Kenisha Mixon
"Man it took me so long to get life insurance but talking with Denise Gibbs made me so sure of getting she made sure I understood everything and whatever she didn’t know she took the time out to find out for and she explained everything. I was even able to get some for my son."
We responded:
"Thank you, Kenisha for your kind words! We're thrilled to hear that Denise was able to provide you with the support and information you needed to feel confident in your life insurance decision. It's wonderful to know that you were also able to secure coverage for your son. We appreciate your trust in us and are here to help whenever you need assistance in the future! - Jay"
Profile photo of Kyle Brown

Kyle Brown

February 3, 2025

5  out of  5
rating by Kyle Brown
"Denise was Great, understood my needs and took care of me."
We responded:
"Thank you so much for sharing your feedback! We're thrilled to hear that Denise was able to understand your needs and provide you with great service. We'll be sure to pass along your kind words to her. If you ever need any further assistance or have questions, don't hesitate to reach out. We're here to help! -Jay"
Profile photo of CINDYS

CINDYS

February 3, 2025

5  out of  5
rating by CINDYS
"The j swindle insurance agency provides you with top-notch service. The entire staff is absolutely fantastic! So if you need insurance give them a call And they will take very good care of you."
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with us. Providing top-notch service is our priority, and we’re glad our entire team made such a positive impression. We truly appreciate your recommendation and are here to help with your insurance needs. Thanks again for your support! - Jay"
Profile photo of Asaduddin Mohammed

Asaduddin Mohammed

February 3, 2025

5  out of  5
rating by Asaduddin Mohammed
"Jay is the best!!"
We responded:
"Thank you Asaduddin. We appreciate the review it is our mission to provide excellent customer service and we are happy we were able to help you. Thank you!- Jay"
Profile photo of George Yusef Qualls

George Yusef Qualls

January 31, 2025

4  out of  5
rating by George Yusef Qualls
"I have been with the Swindle agency for several years now and could not be more impressed and satisfied with the exceptional service. My direct contact has been with Sales Agent Denise Gibbs who has provided me with professional service, timely information and a non pressure approach to looking at State Farms product. Both she and Jay have created a life long customer ine."
We responded:
"George, I am so happy to hear we were able to provide you with a positive experience and you had a great customer service experience with my office. Thank you so much for your review we appreciate it! - Jay"
Profile photo of Alanna Perry

Alanna Perry

November 18, 2024

5  out of  5
rating by Alanna Perry
"Denise is amazing and that’s all!"
We responded:
"Thank you so much for your kind words, Alanna! Denise truly is amazing and we’re lucky to have her on our team. I’m so glad she made your experience a positive one. If you have additional questions or concerns, we’Re here to help. Thanks again! Jay"
Profile photo of Ava

Ava

July 25, 2024

1  out of  5
rating by Ava
"I’ve been debating on making this review after Jay screwed me over. But after Jay screwed over my family member, it only seems fair. Not only is he unprofessional, but seems like he doesn’t even know how to do his job. If you don’t like your job, then quit. I had an accident that completely totaled my car, and I called him that day to report it. Not only was he extremely rude like I was bothering him, but I called almost 2 weeks after just to find out he never submitted a claim on my behalf. This left me distraught, resulting me to call customer service and reported Jay Swindle. He then called my cell trying to back track, and is now doing the same with my family member after a complaint was issued. Switched agents and never looked back until now. Jay, I suggest you ask yourself why you even decided to “help people”. Maybe reconsider if being in this field makes you happy. Your customer went downhill after the blonde woman left your firm. Response: Jay, your response itself is unprofessional and back handed. You did not mention that the “discount” rate would be a one time thing or else she would’ve never taken your “offer”. And when she initially called you to go over it you tried to speak to her like she was dumb. Anyone reading your response can see how arrogant you are. The only reason you called was because a complaint was issued. Sorry this hurt your ego buddy."
We responded:
"I want to express my sincere apologies for the negative experience you had with my office. I understand that filing a claim can be an emotional and traumatic experience, and it's regrettable that you felt upset. I took proactive steps by filing your claim and making multiple calls to ensure that the claims office could promptly settle your claim. Your sister contacted me with her concerns late Tuesday night, and I responded to her via text on Wednesday morning at 8. I inquired if it was okay to call her and attempted to reach her three times during the day, but received no response. Providing excellent customer service is important to me, so I made several efforts to address her concerns. On Wednesday, I made a fourth attempt to email her to demonstrate that her discount had been applied and that her rate was lower than before. I'm sorry to hear that you felt providing your sister with a discount that lowered her rate was unfair. I responded to your sister because I would like to help her regardless of whether you made a complaint on her behalf. I immediately called multiple times the next day after she texted me on Tuesday night, and I have not talked with her. I understand you have an issue with my office and me. I welcome the opportunity to review the discounts since there is a misunderstanding about the discounts she is currently receiving."
Profile photo of david standberry

david standberry

June 5, 2024

4  out of  5
rating by david standberry
"I appreciate everyone in the office and the services they provide. Easy to talk to and helpful in every way."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you find our team easy to talk to and helpful. We strive to provide the best service possible, and your appreciation means a lot to us. Looking forward to continuing to assist you in every way we can!"
Profile photo of Henry

Henry

February 20, 2024

1  out of  5
rating by Henry
"Jay at State Farm could have destroyed my finances 😡 I contacted him to get homeowners insurance for a house I was buying. At closing my insurance was paid in full for 12 months. A few weeks later State Farm decided to cancel my policy and did not notify me. When I received a refund check from State Farm was when I found out my house was uninsured for weeks 😡 I called Jay and he claims I was notified by letter; I never received any letter. I had to leave work and scramble to secure insurance from another provider that day. The 'copy' of the letter I never received listed several reasons for the cancelation that read like a denied credit application (I have very good credit) and a request to make roof repairs within 2 weeks - in December right before Christmas! Guess it was too much trouble for Jay to send me an email or text or make a quick call? I will never again do any business with State Farm. Use State Farm at your own risk!"
We responded:
"I'm sorry to hear about your frustrating experience with State Farm. It's understandable that this situation caused you a lot of inconvenience and stress, and my office regrets that. Your policy started October 20 and State Farm cancelled the policy on December 27, 2023. State Farm sent two notices to you and your mortgage company. The policy was cancelled due to needed repairs which you acknowledge was needed at the time of purchase. State Farm’s policy requires addressing repairs within a specific timeframe. State Farm provided over 2 months to give you time to address the repairs, appeal the decision or to find an alternate policy. We are sorry that you did not receive the notices and the inconvenience it caused."
Profile photo of Cortney Phillips

Cortney Phillips

January 22, 2024

5  out of  5
rating by Cortney Phillips
"Jay was a rockstar! Answered all my questions called promptly and helped me with more than just my auto insurance! Wish I could give 10 stars!! I will never work with another insurance agent!! Couldn't be happier!!"
We responded:
"Thank you Cortney, for taking the time to leave such a positive Google review! We truly appreciate your feedback and are delighted to hear about your positive experience. We are glad we were able to assist with your auto insurance and we are here to help. Thanks Jay"
Profile photo of shirletha alberty

shirletha alberty

February 28, 2023

5  out of  5
rating by shirletha alberty
"The customer service is all that They are very helpful and informative im always treaded like family"
We responded:
"Thanks you for the review. We are happy that you are part of our State Farm family."
Profile photo of Bea Butler

Bea Butler

February 11, 2023

5  out of  5
rating by Bea Butler
"This agent is awesome! I have been a member with this agent for years and I can honestly say, I have always felt like family. The staff is always professional and ready to address your concerns. It doesn't matter the time of day, they always make sure you are satisfied. I am so thankful for Jay, Denise and the rest of the staff. Thank you for always being here for me. I wish there was a a 10 star rating, I would definitely give them a 10!"
We responded:
"We appreciate your kind words. Thank you so much for taking the time to share your experience with us."
Profile photo of Tyrone Vines

Tyrone Vines

February 2, 2023

5  out of  5
rating by Tyrone Vines
"Jay and his team stay on it. They always keep me up to date on latest rates. Keep it up Jay from State Farm!"
We responded:
"Thanks for the positivity Tyrone, we appreciate you!"
Profile photo of Kenneth Donahue

Kenneth Donahue

January 31, 2023

5  out of  5
rating by Kenneth Donahue
"One of the best"
We responded:
"Thank you so much, Kenneth, we appreciate you taking the time to share your experience with us! Jay Swindle - State Farm Insurance Agent"
Profile photo of Emanuela DeCenso

Emanuela DeCenso

January 31, 2023

5  out of  5
rating by Emanuela DeCenso
"Jay is an exceptional agent and an amazing human being. Jay insured me as a notary public. Wished me happy holidays and birthdays. As a result of that attention, I kept contacting Jay about quotes on rental insurance, and later on, on electric car. He tirelessly and diligently delivered answers that I had requested. Thank you Jay for your selfless and stellar service to your clients. Thank you so much."
We responded:
"Thank you so much, Emanuela! We appreciate your kind words and are glad to provide you with a positive experience."
Profile photo of Leslie Thompson

Leslie Thompson

January 26, 2023

5  out of  5
rating by Leslie Thompson
"I absolutely appreciate the patience and professionalism of the staff at JAY SWINDLE - STATE FARM INS! Whenever I reach out to them, no matter how great or small the situation may be, they ALWAYS STEP UP TO THE PLATE and insure that my needs are met in 'right this minute' fashion! If anyone is looking to find a GREAT Insurance Agent/Company, I HIGHLY RECOMMEND that you reach out to JAY SWINDLE on W. 8 Mile Rd in Farmington Hills, MI. They will take good care of you and your needs!"
We responded:
"Thank you so much for your kind words, Leslie. We appreciate you taking the time to share your experience with us and are glad we could provide you with a positive experience. Jay Swindle - State Farm Insurance Agent"
Profile photo of Brian Nesbitt

Brian Nesbitt

January 26, 2023

5  out of  5
rating by Brian Nesbitt
"Been here for years and they're really good people"
We responded:
"Thank you, we are glad we could provide you with a positive experience!"
Profile photo of Lakeridge Village

Lakeridge Village

May 14, 2022

5  out of  5
rating by Lakeridge Village
"Jay, is always available to speak with you and handle any concerns you may have. His staff is knowledgeable and professional but, most importantly, they are friendly."
We responded:
"Thank you, we take pride in providing great customer service and glad we are able to help you."
Profile photo of Zhuqing Liang

Zhuqing Liang

June 1, 2021

5  out of  5
rating by Zhuqing Liang
"Appreciate the work from Jay and his office staff, they help me on very affordable auto and home insurances, and he is very thoughtful and send the latest information to save the money! One time I forgot to send back emails, and he called me again to remind me! I recommend everyone be with Jay!"
We responded:
"Thank you Zhuqing glad we were able to help you save on your auto and home insurance."
Profile photo of Chelsea Liebowitz

Chelsea Liebowitz

January 14, 2021

5  out of  5
rating by Chelsea Liebowitz
"Very grateful for Jay! I’ve had a bunch of questions and Jay was professional and responsive to my emails! Highly recommend!"
We responded:
"Thanks Chelsea. I am glad we were able to help you with your insurance needs."
Profile photo of Maria Williams

Maria Williams

October 8, 2020

5  out of  5
rating by Maria Williams
"After being with Jay Swindle for about 3 years..I can say their customer service is OUTSTANDING!!..Mandy is like my friend at Stare Farm takes care of all my needs with just a phone call..I would recommend them ..they are super nice and I plan to stay with them for a long time..THANK YOU GUYS ..YOUR AWESOME!!!"
We responded:
"Thank you Maria, Mandy and I our glad that our customer service has met your expectations. We pride ourselves on providing great service and are happy to have you as part of our State Farm family."
Profile photo of RJ Detroit

RJ Detroit

October 8, 2020

5  out of  5
rating by RJ Detroit
"I have always been treated very well and quickly with Jay and staff."
We responded:
"Thank you Roman for the kind review and we are happy that we were able to help you."
Profile photo of Simon Faucher

Simon Faucher

October 6, 2020

5  out of  5
rating by Simon Faucher
"Absolute great guy to work with. Very honest and friendly."
We responded:
"Thank you Simon for letting us provide you with business and auto insurance we appreciate your business. I know your lawn business will be a success and anybody using it will get excellent service."
Profile photo of robert marshall

robert marshall

June 8, 2020

5  out of  5
rating by robert marshall
"Jay,and Mandy are Great! They always take the time to answer my questions,and make any adjustments to my policy. Can't put a price on that kind of customer service!!! Thank you both!😁👍"
We responded:
"Thank you Robert we are here to help when you need us. We are glad our customer service is meeting your expectations."